Job Title: Administrator: Sales – Rest of Africa
Location: Johannesburg – Muldersdrift
Department/Group: Eva-Last Distributors Pty Ltd – Sales
Travel Required: Yes
Position Type: Full Time / Permanent
Location: Johannesburg – Muldersdrift
Department/Group: Eva-Last Distributors Pty Ltd – Sales
Travel Required: Yes
Position Type: Full Time / Permanent
OVERVIEW:
Eva-Last is a globally reputable company that utilizes a solution driven business model to create innovative, sustainable building materials and systems that add value to customers’ lives. At the heart of Eva-Last is a team of highly capable, creative specialists united by a passion to promote environmental consciousness through eco-friendly building products and operations. By embracing low environmental impact manufacturing and cutting-edge composite technology, Eva-Last is revolutionizing how building can be done.
Eva-Last composite offers the beauty of timber, but in a hassle-free, durable option that’s longer lasting, virtually maintenance free, and eco-friendly. Cutting-edge engineering is bringing greater structural advancements and lifestyle benefits to composite, and thoughtful detail to aesthetics now gives it an even more natural appearance in an expanded range of product categories, colours, and textures. Eva-Last technologies create endless possibilities for the design and overall function of your outdoor space, covering areas such as decking, cladding, railing, architectural beams, fasteners, and indoor flooring.
Visit the global website, www.eva-last.com or the local website, www.eva-last.co.za for more information about our business.
Eva-Last is a globally reputable company that utilizes a solution driven business model to create innovative, sustainable building materials and systems that add value to customers’ lives. At the heart of Eva-Last is a team of highly capable, creative specialists united by a passion to promote environmental consciousness through eco-friendly building products and operations. By embracing low environmental impact manufacturing and cutting-edge composite technology, Eva-Last is revolutionizing how building can be done.
Eva-Last composite offers the beauty of timber, but in a hassle-free, durable option that’s longer lasting, virtually maintenance free, and eco-friendly. Cutting-edge engineering is bringing greater structural advancements and lifestyle benefits to composite, and thoughtful detail to aesthetics now gives it an even more natural appearance in an expanded range of product categories, colours, and textures. Eva-Last technologies create endless possibilities for the design and overall function of your outdoor space, covering areas such as decking, cladding, railing, architectural beams, fasteners, and indoor flooring.
Visit the global website, www.eva-last.com or the local website, www.eva-last.co.za for more information about our business.
OUR CORE VALUES:
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Innovation:
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Accountability:
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Customer Excellence:
We understand that our customer experience determines our existence and that will always be our number one priority.
We understand that our customer experience determines our existence and that will always be our number one priority.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Sales Support and Customer Engagement
- Maintain and strengthen relationships with existing and potential customers through structured follow-ups and proactive monthly communication.
- Support External Sales Representatives and Manager by coordinating meetings, managing quotations, allocating leads and tracking lead progress.
- Respond promptly to customer inquiries via phone, WhatsApp and email, ensuring accurate product knowledge, pricing, and order information.
- Qualify and process incoming leads, converting them into actionable opportunities.
- Recommend alternative products based on specifications, cost, or availability.
- Be pro-active in supporting the delivery of the Sales growth targets the business sets
Operational Coordination
- Collaborate with the Operations team to facilitate stock transfers, deliveries, and collections.
- Monitor in-country stock levels and assist with replenishment orders.
- Monitor delivery schedules to ensure timely execution and escalate potential delays.
- Accurately log all activity and performance metrics in our CRM systems.
- Proactively plan and coordinate orders to anticipate customer needs and resolve issues efficiently.
Administrative Excellenc
- Prepare, issue, and manage quotations, order confirmations, and supporting documentation.
- Take ownership of assigned leads, ensuring end-to-end process completion.
- Maintain detailed and accurate records of customer interactions, sales calls, and administrative tasks.
- Participate in product and systems training to remain updated on new developments.
- Ensure our CRM system is up-to-date with the latest information
- Compile weekly and monthly reports for the Manager/Business as required
Issue Resolution and Compliance
- Investigate and assist in resolving customer complaints in collaboration with relevant stakeholders.
- Escalate complex issues to the Director: Sales and Product.
- Maintain professionalism, strong communication, and a solutions-driven work ethic at all times.
SUPERVISORY RESPONSIBILITIES:
None.
None.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
- Excellent interpersonal and communication skills across diverse cultural and geographic contexts.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Customer-centric approach with the ability to build and maintain long-term client relationships.
- High proficiency in CRM and ERP systems for sales tracking and reporting.
- Analytical thinking with a proactive problem-solving mindset.
- Collaborative attitude with strong teamwork and relationship management abilities.
- Fluent in English; proficiency in French or Portuguese is an advantage.
- Knowledge of cross-border trade and direct shipping into Africa is a distinct advantage.
QUALIFICATIONS AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Diploma or Degree in Business Administration, Sales, or a related field.
- Minimum of 5 years’ experience in sales administration, operations coordination, or customer service within a B2B environment.
- Experience supporting external sales teams and managing CRM-based workflows.
- Proven record of managing customer accounts across multiple territories.
- Experience within manufacturing, building materials, or distribution industries will be advantageous.
CERTIFICATES/LICENCES/REGISTRATIONS
- Valid South African driver license and own vehicle essential.
SKILLS:
- Advanced computer literacy, including MS Office (Excel, Outlook, PowerPoint, Word).
- CRM system proficiency (e.g., Salesforce, Pipedrive, HubSpot, or equivalent).
- Strong written and verbal communication skills for professional correspondence and customer engagement.
- Excellent organizational and time management skills to manage multiple priorities efficiently.
- Attention to detail and accuracy in documentation, data entry, and reporting.
- Analytical and problem-solving skills for issue resolution and process improvement.
- Customer service and relationship management skills to maintain and grow client relationships.
- Numerical and administrative accuracy in handling quotations, pricing, and order details.
- Coordination and follow-up skills to ensure timely execution of deliveries and sales processes.
- Adaptability to work across multiple regions and handle diverse customer requirements.
ACKNOWLEDGEMENTS:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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