Job Title: Regional Sales Representative: Contractors Dealers and Direct Sales
Location: Empangeni/Richards Bay
Department/Group: Eva-Last Distributors Pty Ltd. – Durban – Remote
Travel Required: Yes
Position Type: Full Time / Permanent
Location: Empangeni/Richards Bay
Department/Group: Eva-Last Distributors Pty Ltd. – Durban – Remote
Travel Required: Yes
Position Type: Full Time / Permanent
OVERVIEW:
Do you want to be a part of a fast-growing company that’s committed to leading global change in the way people build and live?
Exciting opportunity to work with a leading manufacturer and distributor of building products in the outdoor living segment.
Exciting opportunity to work with a leading manufacturer and distributor of building products in the outdoor living segment.
OUR CORE VALUES:
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Innovation:
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Accountability:
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Customer Excellence:
We understand that our customer experience determines our existence and that will always be our number one priority.
We understand that our customer experience determines our existence and that will always be our number one priority.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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- Maintaining relationships with customers through regular communication and follow-up.
- Follow-up with contacts to advance them through sales process./li>
- Prospect for new customers.
- Researching for potential new customers.
- Develop an in-depth understanding of the company’s products (technical and application).
- Meet or exceed required activity & performance standards.
- Logging all activity in the CRM system accurately and timeously.
- Actively makes APPOINTMENTS and solicits customer engagements.
- Proactively meets and engages with contractors, dealers and end users.
- Responds to telephone and e-mail inquiries from customers. Typically provides support to customers with various requirements.
- Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
- Generates sales quotations requiring a working knowledge of company products, procedures, systems and practices.
- Actively engages in selling company products and services.
- Provides material take offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
- Enters orders into company system.
- Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
- Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
- Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
- Investigates customer complaints or concerns.
- Resolves issues within company guidelines. As needed, escalates larger concerns to internal sales regional/territory manager for resolution.
- Attends induction and training as required in Durban.
- Intimate understanding of the market, customers, and the competition would be advantageous.
- Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities.
- Meet or exceed sales budget goals and performance KPI’s monthly.
- Attend sales and technical training meetings, as required in Durban.
- Stay abreast of all technical data pertaining to industry products, material, and equipment.
- Perform all other duties as assigned.
- Attend trade shows, meetings, seminars, and conferences as required.
- Drive all Eva-Last products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
- Foster an environment of open communication.
- Maintain a high work ethic and can-do attitude, make a difference.
- Coordinate projects anticipate customer needs, planning, ordering, and issue resolution.
SUPERVISORY RESPONSIBILITIES:
None.
None.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
We are looking for an independent self-starter who can work remotely and deliver results against measured KPI’s. The person must be confident, and sales focused, putting customer service first.
To perform the job successfully, an individual should demonstrate the following competencies:
We are looking for an independent self-starter who can work remotely and deliver results against measured KPI’s. The person must be confident, and sales focused, putting customer service first.
- Achievement Focus: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
- Business acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.
- Communicators: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Continuous Learning: Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Customer Focus: Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.
- Problem-Solving Ability: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Sales Skills: Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contracts; maintains customer satisfaction; maintains records and promptly submits information.
- Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.
- Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
- Attendance and Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Professionalism and Personal Appearance: Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.
QUALIFICATIONS AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A relevant Diploma or Degree would be advantageous.
- Minimum 1-2 years of relevant experience in sales preferably in the construction or building industry.
- Proven track record in achieving sales targets.
- Excellent verbal communication skills.
- CRM experience preferred.
- Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Bilingual would be advantageous.
CERTIFICATES/LICENCES/REGISTRATIONS
- Valid South African driver license and own vehicle essential.
SKILLS:
- Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Numeracy – must have a strong numeracy ability.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
- Coordination — Adjusting actions in relation to others’ actions.
- Persuasion — Persuading others to change their minds or behavior.
- Negotiation — Bringing others together and trying to reconcile differences.
- Service orientation — Actively looking for ways to help people.
- Time management — Managing one’s own time and the time of others.
ACKNOWLEDGEMENTS:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.