Job Title: Regional Sales Representative: Contractors, Dealers, and Direct Sales
Location: Cape Town
Department/Group: Eva-Last Distributors PTY Ltd.
Travel Required: Yes
Position Type: Full Time / Permanent
Location: Cape Town
Department/Group: Eva-Last Distributors PTY Ltd.
Travel Required: Yes
Position Type: Full Time / Permanent
OVERVIEW:
Do you want to be a part of a fast-growing company that’s committed to leading global change in the way people build and live?
Exciting opportunity to work with a leading manufacturer of building products in the outdoor living segment.
The Internal Sales Representative: Contractors, Dealers, and Direct Sales will play a key role in building relationships with existing customers and introducing our products to new customers. The ideal candidate will have a background in Internal Sales, Tele Sales and preferably for the construction or Building Materials industry and sales experience (phone sales experience a big plus!).
Do you want to be a part of a fast-growing company that’s committed to leading global change in the way people build and live?
Exciting opportunity to work with a leading manufacturer of building products in the outdoor living segment.
The Internal Sales Representative: Contractors, Dealers, and Direct Sales will play a key role in building relationships with existing customers and introducing our products to new customers. The ideal candidate will have a background in Internal Sales, Tele Sales and preferably for the construction or Building Materials industry and sales experience (phone sales experience a big plus!).
OUR CORE VALUES:
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Innovation:
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Accountability:
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Customer Excellence:
We understand that our customer experience determines our existence and that will always be our number one priority.
We understand that our customer experience determines our existence and that will always be our number one priority.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintaining relationships with contacts through regular communication and follow-up.
- Follow-up with contacts to advance them through the sales process.
- Making a high volume of outbound calls to prospect for new customers and introduce our products and arrange meetings for External Sales Representatives.
- Researching for potential new customers.
- Coordinate with other team members within the sales channel.
- Develop an in-depth understanding of the company’s products (technical and application.
- Meet or exceed required activity & performance standards.
- Logging all activity in the CRM system accurately and timeously
- Actively makes phone calls and solicits customer engagements, sales orders andsets up meetings for Sales Representatives.
- Provides customer support to walk-in retail or contractor customers.
- Responds to telephone and e-mail inquiries from customers. Typically providessupport to customers with various requirements.
- Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
- Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability, or specifications.
- Generates sales quotations requiring a working knowledge of company products, procedures, systems and practices.
- Actively engages in selling company products and services.
- Provides material take-offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
- Enters orders into company system.
- Provides training and assistance to less experiences Internal Sales Support staff.
- Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
- Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
- Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
- Investigates customer complaints or concerns.
- Relay’s customer concerns to others on the sales team and assists in investigating the issue.
- Resolves issues within company guidelines. As needed, escalates larger concerns tointernal sales regional/territory manager for resolution.
- Provides support to the outside and inside sales team including administrative support and/or customer service.
- Provides accurate and timely support to the outside sales team, members of theinside sales team and/or to customers.
- Intimate understanding of the market, customers, and the competition would be advantageous.
- Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities and coordinate meetings with external sales representatives where
- Meet or exceed sales budget goals and performance KPI’s on a monthly basis.
- Attend sales and technical training meetings, as required.
- Stay abreast of all technical data pertaining to industry products, material, and equipment.
- Perform all other duties as assigned.
- Attend trade shows, meetings, seminars, and conferences as required.
- Drive all Eva-Last products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
- Foster an environment of open communication.
- Maintain a high work ethic and can-do attitude, make a difference.
- Coordinate projects anticipate customer needs, planning, ordering, and issue resolution.
SUPERVISORY RESPONSIBILITIES:
None.
None.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.
Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Business Acumen: Understands business implications of decisions; displays orientationto profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Business Ethics: Treats people with respect; keep commitments; inspires the trust ofothers; works with integrity and principles; upholds organizational values.
Sales Skills: Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contracts; maintains customer satisfaction; maintains records and promptly submits information.
Consultative Selling: Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
Cooperation: Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.
Organization Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Personal Appearance: Dresses appropriately for the position; keep self well groomed.
Professionalism: Practices good hygiene and presents an appropriate professional appearance; understands how others perceive one; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.
To perform the job successfully, an individual should demonstrate the following competencies:
Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.
Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Business Acumen: Understands business implications of decisions; displays orientationto profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Business Ethics: Treats people with respect; keep commitments; inspires the trust ofothers; works with integrity and principles; upholds organizational values.
Sales Skills: Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contracts; maintains customer satisfaction; maintains records and promptly submits information.
Consultative Selling: Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
Cooperation: Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.
Organization Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Personal Appearance: Dresses appropriately for the position; keep self well groomed.
Professionalism: Practices good hygiene and presents an appropriate professional appearance; understands how others perceive one; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum matric qualification or equivalent.
- Minimum 1-2 years of relevant experience in sales preferably in the construction or building industry.
- Proven track record in achieving sales quotas.
- Tenacity to handle rejection and continue with a positive attitude when reaching next potential customer.
- Previous experience in outbound call center, inside sales experience, or related sales experience preferred.
- Excellent verbal communication skills.
- Ability to demonstrate patience and enthusiasm while communicating with potential customers.
- Ability to develop positive working relationships in a team environment.
- CRM/Salesforce experience preferred.
- Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Bilingual would be advantages
CERTIFICATES/LICENSES/REGISTRATIONS:
- None
SKILLS:
- Reading Comprehension — Understanding written sentences and paragraphs in workrelated documents.
- Active Listening — Giving full attention to what other people are saying, taking time tounderstand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, ororganizations to make improvements or take corrective action.
- Social Perceptiveness — Being aware of others’ reactions and understanding why they reactas they do.
- Coordination — Adjusting actions in relation to others’ actions.Persuasion — Persuading others to change their minds or behavior.
- Negotiation — Bringing others together and trying to reconcile differences.
- Service Orientation — Actively looking for ways to help people.
- Time Management — Managing one’s own time and the time of others.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional/satellite office environment. This role routinely uses standard office equipment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional/satellite office environment. This role routinely uses standard office equipment.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand;talk, hear, and use hands and fingers. Specific vision abilities required. Ability to upholdthe stress of traveling. Early morning starts will be required to ensure effective preparation and execution of the role. Always being available for your direct reports and who you report to and setting a good working cadence in terms of office hours and meeting pulses with team members.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand;talk, hear, and use hands and fingers. Specific vision abilities required. Ability to upholdthe stress of traveling. Early morning starts will be required to ensure effective preparation and execution of the role. Always being available for your direct reports and who you report to and setting a good working cadence in terms of office hours and meeting pulses with team members.
ACKNOWLEDGEMENTS:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.