ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintaining relationships with customers through regular communication and follow- up.
• Follow-up with contacts to advance them through sales process.
• Prospect for new customers.
• Researching for potential new customers.
• Develop an in-depth understanding of the company’s products (technical and application).
• Meet or exceed required activity & performance standards.
• Logging all activity in the CRM system accurately and timeously.
• Actively makes APPOINTMENTS and solicits customer engagements.
• Proactively meets and engages with contractors, dealers and end users.
• Responds to telephone and e-mail inquiries from customers. Typically provides support to customers with various requirements.
• Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
• Generates sales quotations requiring a working knowledge of company products, procedures, systems and practices.
• Actively engages in selling company products and services.
• Provides material take offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
• Enters orders into company system.
• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
• Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
• Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
• Investigates customer complaints or concerns.
• Resolves issues within company guidelines. As needed, escalates larger concerns to internal sales regional/territory manager for resolution.
• Attends induction and training as required in JNB.
• Intimate understanding of the market, customers, and the competition would be advantageous.
• Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities.
• Meet or exceed sales budget goals and performance KPI’s monthly.
• Attend sales and technical training meetings, as required in JNB.
• Stay abreast of all technical data pertaining to industry products, material, and equipment.
• Perform all other duties as assigned.
• Attend trade shows, meetings, seminars, and conferences as required.
• Drive all Eva-Last products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
• Foster an environment of open communication.
• Maintain a high work ethic and can-do attitude, make a difference.
• Coordinate projects anticipate customer needs, planning, ordering, and issue resolution.