Job Title: Internal Sales Support: Dealer, Contractor & Direct Sales
Location: Durban: Mount Edgecombe
Department/Group: Eva-Last Distributors Pty Ltd – Sales
Travel Required: Yes
Position Type: Full Time / Permanent
OVERVIEW:
Do you want to be a part of a fast-growing company that’s committed to leading global change in the way people build and live?
Exciting opportunity to work with a leading manufacturer and distributor of building products in the outdoor living segment.
Do you want to be a part of a fast-growing company that’s committed to leading global change in the way people build and live?
Exciting opportunity to work with a leading manufacturer and distributor of building products in the outdoor living segment.
OUR CORE VALUES:
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.
Innovation:
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Industry leaders in cutting-edge composite building technologies. Designing for the future!
Accountability:
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!
Customer Excellence:
We understand that our customer experience determines our existence and that will always be our number one priority.
We understand that our customer experience determines our existence and that will always be our number one priority.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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- Lead Management: Generate, capture and manage sales leads through outbound calls, walk-ins, referrals and marketing enquiries, ensuring timely follow up and conversion tracking on the CRM.
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- Sales Support: Prepare quotations, material take-offs and pricing, and process customer orders accurately, supporting the sales team with all pre- and post-sale documentation.
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- Warranty Support: Log, process and follow up on warranty claims and queries, liaising with customers and relevant internal departments to ensure timely resolution.
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- External Sales Support: Provide support to External Sales Representatives as and when required, including scheduling appointments, preparing sales documentation and following up on outstanding actions.
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- Cold Calling: Proactively make outbound cold calls to prospective dealers, Issuer: Director: Sales & Product Approved: COO Date: 11 August 2026 2 contractors and direct customers to generate new business opportunities.
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- Walk-In Customers: Welcome and assist walk-in customers at the branch, advising on products, preparing quotes and processing sales and orders on the spot.
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- Customer Service: Maintain strong customer relationships through regular communication and follow up, and respond to enquiries relating to products, pricing and delivery.
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- Office Administration: Manage all related office administration, including filing, correspondence, stock and order administration, and maintaining accurate CRM records to achieve monthly sales KPIs.
SUPERVISORY RESPONSIBILITIES:
None.
None.
QUALIFICATIONS AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Matric / Grade 12 or equivalent.
- 1 to 2 years’ internal sales support experience, preferably in the building or construction industry.
- Experience working with CRM systems (e.g. Salesforce), quotation preparation, customer service and sales administration.
- Computer literate, proficient in MS Windows and the full Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
- Fluent in English, with strong verbal and written communication skills.
- Numerate / maths literate, with the ability to work accurately with pricing, quotations and calculations.
- Valid driver’s licence and own vehicle preferred.
CERTIFICATES/LICENCES/REGISTRATIONS
- Valid South African driver’s license
COMPETENCIES AND SKILLS
- Strong verbal and written communication skills.
- Excellent organisational and time-management skills, with the ability to multitask.
- Target-driven and results-oriented.
- Team player with a collaborative approach.
- High attention to detail and accuracy, particularly with pricing, quotations and orders.
- Professional telephone manner and etiquette.
- Ability to learn and stay up to date on product knowledge.
ACKNOWLEDGEMENTS:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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